Embedded Files
Chapter One: Preliminary Provisions
Article (1): Definitions
For the purposes of this agreement, the following words and phrases shall have the meanings assigned to them respectively, unless the context requires otherwise:
The Kingdom: The Kingdom of Saudi Arabia.
Regulations: All applicable laws, regulations, instructions, decisions, and regulatory orders within the Kingdom of Saudi Arabia, including any amendments or updates thereto.
Dabrah: The Dabrah platform with all its applications, website, systems, services, application programming interfaces (APIs), databases, administrative and technical systems, and any current or future service it provides.
The Platform: All electronic means through which Dabrah’s services are provided, whether via smartphone applications, the website, or any other technical means adopted by Dabrah.
User: Every natural or legal person who uses the platform, browses it, or benefits from any of its services.
Merchant: Every establishment, institution, company, online store, home-based business, or individual legally authorized to display products, services, or offers for sale through the platform.
Supplier: Every person or entity that provides products or services to merchants or users through the platform.
Advertiser: Every person or entity that uses the advertising or promotional services provided by the platform.
Account: The electronic account created within the platform to benefit from its services.
Content: Any text, image, video, file, advertisement, rating, comment, design, logo, data, description, information, or any material published or circulated within the platform.
Product: Any good, service, subscription, digital asset, offer, or right displayed or sold within the platform.
Offer: Any discount, marketing campaign, voucher, coupon, or promotional feature offered by the merchant or the platform.
Operation: Any financial or commercial transaction conducted through the platform.
Subscription: Any paid service provided by the platform in exchange for periodic or one-time fees.
Commission: The percentage or monetary amount due to Dabrah in exchange for the use of its services, according to the prices and fees announced and approved on the platform from time to time.
Payment Method: Any electronic method approved by the platform for the payment of fees or the value of operations.
Transaction: Any sale, purchase, advertisement, subscription, or payment process conducted through the platform.
Personal Data: Any information that could lead to the direct or indirect identification of the user according to the applicable regulations.
Commercial Data: Any data or information related to the merchant, their store, products, sales, operations, or customers.
User Content: Any data, images, texts, ratings, comments, documents, or materials entered, uploaded, or published by the user, merchant, supplier, or advertiser through the platform.
Dabrah Intellectual Property: All rights and interests related to the Dabrah platform, including but not limited to: software, source and object codes, databases, algorithms, search, ranking, recommendation, and analysis engines, artificial intelligence systems, designs, user interfaces, visual identity, trademarks and trade names, copyrights, trade secrets, technical developments and features, and any other legally protected rights belonging to Dabrah.
Algorithms: All codes, computational processes, search, ranking, recommendation, analysis, and artificial intelligence engines used within the platform.
Trade Secrets: Any undisclosed information that has commercial value due to its secrecy and for which Dabrah takes reasonable measures to maintain.
Force Majeure: Any exceptional event or circumstance beyond reasonable control that prevents the fulfillment of obligations, such as natural disasters, wars, pandemics, interruption of essential services, governmental decisions, or large-scale cyberattacks.
Competent Authorities: Governmental, regulatory, judicial, or semi-governmental entities with jurisdiction within the Kingdom of Saudi Arabia.
Article (2): Introduction
This agreement constitutes a binding electronic contract between the Dabrah platform and all its users.
Using the platform, creating an account, browsing the website or applications, or benefiting from any service provided through it constitutes an acceptance of the terms of this agreement as permitted by the regulations.
If the user does not agree to the terms of this agreement, they must stop using the platform.
The user acknowledges having read, understood, and agreed to the provisions of this agreement.
The privacy policy, merchant agreement, subscription policy, content policy, any specific service terms, and all policies published and approved by Dabrah from time to time form an integral part of this agreement according to their respective scopes of application.
In the event of a conflict between the documents governing the relationship, the priority shall be as follows: the agreement or terms specific to the service or transaction in conflict, followed by these general terms and conditions, then the policies and instructions published on the platform, strictly within the limits of the conflict.
Article (3): Scope of the Agreement
This agreement applies to all users of the platform without exception, based on the nature of their use.
This agreement includes customers, merchants, suppliers, advertisers, partners, visitors, and anyone who uses any service provided by the platform.
The provisions of this agreement apply to all current and future services launched by Dabrah, unless a specific service is subject to special terms.
This agreement applies to transactions conducted through the platform, whether between a user and a merchant, between merchants, or between any parties using the platform’s services.
The existence of special terms or agreements for a specific service or a specific category of users does not void the application of this general agreement, and its provisions remain effective where no specific text is provided.
In the event of a conflict between a general provision in this agreement and a specific provision related to a particular service or transaction, the specific provision shall prevail within the limits of that conflict only, while the rest of the general agreement provisions remain in effect.
Article (4): Acceptance of the Agreement
Using the platform, registering on it, or benefiting from its services is considered an acceptance of this agreement in accordance with the applicable regulations.
The user acknowledges having the necessary legal capacity to be bound by this agreement and to conduct the transactions they perform via the platform.
Anyone under the legal age is prohibited from creating a merchant or supplier account or conducting commercial activity via the platform, except through a legal representative and to the extent permitted by relevant regulations.
If the user represents a company, institution, or any legal entity, they acknowledge having the necessary authority to agree to this agreement and to bind the entity they represent to it.
Article (5): Modification of the Agreement
Dabrah has the right to modify or update this agreement or any of its policies from time to time in accordance with the regulations and the development of the platform's services.
The updated version of the agreement shall be published on the platform, and its effective date shall be determined as announced by Dabrah.
In the event of substantial modifications or modifications related to fees, commissions, or financial obligations, Dabrah shall notify the user electronically via one of the registered communication methods or through the platform, to the extent required by regulations.
The user’s continued use of the platform after the modification takes effect constitutes an acceptance of the amended terms, taking into account rights that legally cannot be waived.
Chapter Two: Accounts and Registration
Article (6): Account Creation
Dabrah may require the creation of an account to benefit from some or all of the platform’s services.
The user is obligated to provide correct, complete, and updated information when creating the account.
Dabrah has the right to request any data, documents, licenses, or additional paperwork it deems necessary to verify the identity, status, capacity, or activity of the user.
Dabrah has the right to re-verify the account, its data, or its documents at any time whenever there are legitimate reasons to do so or if required by regulations.
Dabrah has the right to refuse the creation of an account, restrict some of its services, or suspend its activation upon failure to complete the necessary requirements.
For the purposes of combating fraud, misuse, and circumvention of the platform’s systems, Dabrah may link or match accounts found to belong to the same person or entity, to the extent legally permitted.
Article (7): Identity and Data Verification
Dabrah may use appropriate verification methods to confirm the identity of the user, merchant, or supplier and the accuracy of the provided data.
The user or merchant bears the responsibility for the correctness, authenticity, accuracy, and completeness of all data, information, documents, and licenses they provide to the platform.
The user is obligated to update their data whenever any substantial change occurs.
The submitter of the document or data bears responsibility for any forged, misleading, or incorrect information or documents provided, without prejudice to Dabrah’s right to take necessary actions in accordance with the regulations and this agreement.
Article (8): Account Security
The user is responsible for maintaining the confidentiality of their login details, passwords, and verification codes associated with their account.
The user must inform Dabrah immediately upon learning of any unauthorized use or suspicion of their account being compromised.
The user may not enable third parties to use their account in a manner that violates this agreement or the regulations.
Dabrah has the right to temporarily and immediately suspend the account upon reasonable indications of a breach, unauthorized use, or unusual activity, to protect the account, the platform, and the transacting parties.
Dabrah may require a password change, identity re-verification, or the completion of additional security procedures before reactivating the account.
Article (9): Account Suspension or Restriction
Dabrah has the right to temporarily suspend the account or restrict some or all of its services when there is a legitimate reason, including:
Suspicion of fraud or misuse.
The existence of unusual or suspicious financial transactions.
An unusual surge in cancellations or refunds warranting verification.
Manipulation of prices, offers, or coupons.
Displaying or selling products that violate regulations or platform policies.
Attempting to evade the platform's fees or commissions.
Attempting to bypass payment systems or completing a transaction outside the platform to evade fees after the transaction originated via Dabrah.
Providing incorrect or misleading data or documents.
Violating this agreement or applicable regulations.
The suspension or restriction may continue for the period necessary to verify or address the violation.
Account suspension in itself does not cancel prior orders, transactions, claims, or financial rights and obligations, and Dabrah may take the necessary measures to process pending operations and amounts according to approved regulations and policies.
Article (10): Account Termination
The user may request to close their account according to the approved procedures on the platform, subject to any pending transactions or obligations.
Dabrah has the right to terminate or close the account upon a material breach of this agreement or regulations, or in cases permitted by law.
The termination or closure of the account does not drop any rights, obligations, or claims arising before the date of closure.
If the account has any pending operations, disputes, refunds, financial claims, or outstanding amounts at the time of the closure or termination request, Dabrah may retain the necessary amounts for settlement or delay their disbursement as necessary and in accordance with approved regulations and policies until the reason for retention ends.
Provisions that by their nature survive account termination shall remain effective, including financial obligations, intellectual property, confidentiality, liability, and dispute resolution.
Chapter Three: Dabrah Platform Services
Article (11): Nature of Platform Services
Dabrah is a multilateral electronic technology platform that aims to enable users, merchants, suppliers, and advertisers to display products, services, and offers, and to conclude and manage electronic transactions through a unified digital environment.
Platform services include, but are not limited to:
Creating and managing online stores.
Displaying and selling products and services.
Business-to-Business (B2B) sales.
Business-to-Consumer (B2C) sales.
Creating promotional offers and campaigns.
Flash sales and limited-time offers.
Paid advertisements.
Subscriptions and paid services.
Receiving electronic payments through approved payment service providers.
A store following system.
Notifications and alerts.
Analytics and statistics.
Any future services launched by the platform.
Unless a specific service expressly states otherwise, Dabrah’s role is limited to providing the technical infrastructure and support services that enable the transacting parties to communicate and complete their transactions. Dabrah itself is not a seller, buyer, or supplier of the products displayed via the platform, and the ownership of those products does not transfer to it.
Responsibility for the product or service in terms of its authenticity, quality, safety, validity, description, price, availability, delivery, warranty, and related legal obligations falls on the merchant or supplier who displayed it, depending on the nature of the transaction.
The platform may add, modify, or suspend any service in compliance with regulations, and may subject some future services to specific terms or fees that are disclosed prior to their use.
Article (12): Sales Between Users and Merchants
The platform enables sales and purchasing operations between merchants and customers, and between merchants themselves, according to the available services.
The contract of sale, supply, or service provision is directly between the seller and the buyer. Dabrah is a technical intermediary facilitating the transaction and is not a party to the sales contract unless explicitly stated otherwise for a specific service.
Each party is responsible for the accuracy of the data and information they provide and for fulfilling their contractual and legal obligations toward the other party.
All parties are obligated to deal in good faith and respect regulations and public morals.
The platform does not guarantee the completion of any transaction, the realization of profit, or the sale of any product, and bears no obligations specific to the seller or buyer except to the extent that Dabrah is the direct service provider.
Article (13): Displayed Products and Services
The merchant or supplier alone bears responsibility for all products or services they display via the platform.
Products and services must be:
Legal and permitted for trading.
Original, unless their nature is clearly disclosed.
Non-violating of regulations.
Non-infringing on the intellectual property rights of others.
Compliant with the advertised specifications and data.
The merchant is obligated to ensure the accuracy of all information related to the product, including:
Name and description.
Images.
Price.
Available quantity.
Stock status.
Quality.
Production and expiry dates, where applicable.
Storage requirements.
Any mandatory warnings or instructions.
Relevant legal licenses or approvals.
It is prohibited to display or sell any product that is expired, banned, or unfit for use or consumption.
The platform may remove or suspend any product or service whenever a violation of this agreement or regulations becomes apparent, or if there is a potential risk to users.
Article (14): Offers, Coupons, and Flash Sales
The merchant may create promotional offers, discounts, or coupons through the tools provided by the platform.
All offers must be clear, authentic, and non-misleading.
The merchant is obligated to clearly disclose:
The original price.
The discounted price.
The percentage or value of the discount.
The offer duration.
The available quantity.
Conditions for benefiting from the offer.
Any material restrictions associated with it.
The merchant may present discounted and limited-time offers to clear inventory, including products nearing their expiration date, provided their sale and trade are legally permitted.
For products close to expiration, the merchant is obligated to clearly display the expiry date and any essential information affecting the purchasing decision.
The merchant remains fully responsible for the product's safety, validity, and regulatory compliance up to the time of sale or delivery.
In all cases, displaying or selling any expired product, product unfit for consumption, or prohibited product is strictly forbidden.
Dabrah’s role in flash sales is restricted to providing the technical means to publish the offer, send notifications, and complete related technical services. Dabrah does not act as a guarantor for the product or its safety.
Article (15): Store Following System
The user may follow any store available within the platform.
The following system allows the store to send notifications, alerts, and offers to users who follow it, according to the user's preferences and regulatory controls.
Notifications may include:
New offers.
Discounts.
Limited-time offers.
Inventory clearance.
Products near expiration.
Availability of new products.
The platform may enable the store to send urgent offers to its followers to allow it to clear perishable or near-expiration stock within a short timeframe, provided the product is fit for sale and legally permitted to be traded.
Following a store does not grant the merchant access to the user's personal data except within the limits permitted by regulations and the privacy policy.
The user may unfollow any store or adjust notification preferences at any time.
Article (16): Paid Advertisements
The platform may offer paid advertising services to merchants, suppliers, or any other entities.
The advertiser solely bears responsibility for the validity of the ad and its content, including the prices, offers, images, claims, and information it contains.
Every ad must be:
True.
Non-misleading.
Compliant with regulations.
Non-infringing on the rights of third parties.
The platform may reject, remove, or suspend any advertisement at any time if it deems it in violation of this agreement or regulations.
The platform's acceptance or publication of an advertisement does not constitute a review, endorsement, or guarantee by it of the product, service, or ad content's validity.
The platform does not guarantee the advertiser a specific number of views, sales, orders, or revenues, unless it explicitly stipulates a specific guarantee within a particular campaign.
Article (17): Future Services
The platform may launch new services, products, or features at any time.
Future services are subject to this agreement unless the platform specifies separate terms for them.
The platform may subject some future services to special fees, subscriptions, or terms of use.
The fees or substantial conditions associated with the service must be clarified to the user prior to their subscription to or use of it.
Chapter Four: Payments, Fees, and Commissions
Article (18): Payment Methods
Payments within the platform are made using the electronic payment methods approved by Dabrah.
The platform may add, cancel, or suspend any payment method according to its operational needs or regulatory requirements.
The user is obligated to use payment methods they have the legal right to use.
The platform may engage licensed payment service providers to process payments.
The platform does not store bank card data except within the limits permitted by regulations and security standards, or through an approved payment service provider.
Article (19): Commissions
Dabrah is entitled to the prescribed commission or fees for every operation executed through the platform, based on the percentage or value announced at the time the transaction occurs.
The commission is due upon the completion of the operation per the platform’s mechanism, and it may be deducted directly from the amounts owed to the merchant or collected via any approved method.
The platform may adjust commission percentages or fees in the future, provided that users are notified of material changes a reasonable time before they take effect.
No modification to the commission shall apply retroactively to an operation completed before the amendment becomes effective, except to correct an obvious error or if legally required.
The party specified on the platform shall bear the payment gateway fees or banking fees and others, as disclosed during the transaction.
The treatment of the commission in the event a transaction is canceled or refunded shall be determined according to the reason for cancellation, the refund policy, and the applicable regulations.
Article (20): Subscriptions
The platform may offer paid subscription packages to users or merchants based on announced prices and benefits.
Prior to completing the subscription, the following must be disclosed:
The subscription value.
The subscription duration.
The included services or benefits.
The renewal mechanism.
The cancellation of renewal method.
Refund conditions, if any.
If the package auto-renews, this must be clarified to the subscriber before completing the subscription.
The subscriber may cancel the auto-renewal according to the mechanism provided by the platform, and the subscription remains active until the end of the paid period, unless policies or regulations dictate otherwise.
Fees are not considered strictly non-refundable if the user holds a legal right to a refund under applicable regulations.
The platform may suspend subscription benefits in case of failure to pay due fees.
Article (21): Taxes and Government Fees
Every user, merchant, or supplier bears the applicable taxes and statutory fees owed by them in accordance with current regulations.
Each merchant is responsible for their obligations concerning Value Added Tax (VAT), Zakat, or any other tax liabilities relative to their legal status.
The merchant is obligated to issue tax invoices whenever legally required.
Dabrah bears no tax liability pertaining to the user or the merchant unless the platform is legally responsible for it under the law.
Article (22): Invoices and Financial Records
The platform maintains an electronic record of the operations processed through it, in line with regulations and data retention policies.
The platform may issue electronic invoices or payment notices according to the nature of the service or operation.
Electronic records issued by the platform are considered means of evidence that can be relied upon according to applicable regulations, without being absolute proof if proven otherwise via recognized legal means.
The user or merchant is required to review invoices and records and report any errors within the period stipulated by relevant regulations or policies.
Chapter Five: Refunds and Financial Disputes
Article (23): Disputed Financial Operations
The platform may suspend, cancel, or review any financial operation upon finding a reasonable cause, including:
The presence of a fraudulent operation or serious suspicion of fraud.
The use of an unauthorized payment method.
A violation of this agreement or regulations.
The issuance of an objection or refund request from a competent authority or payment service provider.
A material technical glitch affecting the operation's validity.
Failure to pass required verification or compliance procedures.
In the event of a dispute, refund request, or suspicion of fraud, the platform may suspend or hold the disputed amount or a part of the financial settlement as necessary until verification concludes, in accordance with applicable regulations.
Article (24): Refunds and Returning Amounts
Refund requests are subject to the applicable regulations, the platform's refund policy, and the nature of the product or service.
The user does not have the right to claim a refund for fees or subscriptions after benefiting from the service, provided that withholding the refund is legally permissible.
The platform may issue a partial or full refund in cases it deems warranted or if a refund is legally mandated.
The amount is returned to the original payment method or via any other method adopted by the platform per regulatory procedures.
Non-refundable costs or fees may be deducted whenever legally permitted.
Article (25): Financial and Technical Errors
If a technical or human error results in the incorrect execution of a financial operation, the parties shall cooperate to rectify the error.
The platform may correct computational or technical errors when proven, while notifying affected parties if required.
No user may retain an amount or financial benefit obtained as a result of an obvious error in the system, pricing, or financial processing.
The user is obligated to return any amount transferred to them by mistake when legally established.
Correcting an error does not impose liability on the platform beyond what is dictated by regulations.
Chapter Six: User Obligations
Article (26): Lawful Use
The user must utilize the platform lawfully and in good faith, and is prohibited from using the platform for any purpose that violates regulations, this agreement, or harms the platform, its users, merchants, suppliers, or any third party.
The user is committed to verifying the authenticity of the content, information, and data they provide, publish, or send via the platform, and bears responsibility for any action taken through their account.
It is forbidden to use the platform with intent to defraud, mislead, or bypass regulations, third-party rights, or the platform’s mechanisms, fees, or commissions.
The platform has the right to take appropriate measures upon suspicion of any unlawful use, including requesting verification, suspending certain services, or suspending/terminating the account in accordance with this agreement and regulations.
Article (27): Data Accuracy
The user is required to provide correct, accurate, complete, and updated information.
The user alone bears responsibility for any damage or obligation arising from providing incorrect, misleading, or outdated information.
The platform may request data updates or re-verification of the identity of the user, merchant, establishment, bank account, or any other data whenever it deems necessary or when required by law.
The platform may temporarily suspend the account or some of its features or associated services until the required update or verification is complete.
The user must notify the platform of any material change in their data that might affect the account, transactions, or legal obligations.
Article (28): Published Content
The user or merchant alone is responsible for all materials, content, data, images, and information they publish, upload, or transmit via the platform.
The publisher of the content guarantees they possess the necessary rights and licenses to use and publish it, and that it does not infringe on the intellectual property rights, privacy, or any rights of third parties.
The user grants Dabrah a non-exclusive license to the extent necessary to host, display, technically process, and copy the content, and to operate, improve, and market the platform's services and related products within the platform.
This license does not result in the transfer of content ownership to Dabrah.
Content belonging to the user or merchant may not be used to train a general or independent artificial intelligence model outside the scope of operating and improving Dabrah’s services, except under a legitimate legal basis and as stipulated by the privacy policy and legally required consents.
Dabrah may use aggregated or anonymized data to improve its services, technologies, and analytics, in compliance with regulations and the privacy policy.
Article (29): Prohibited Acts
It is prohibited for any user or merchant to commit any of the following acts:
Impersonating any individual or entity.
Using forged data or documents.
Publishing false, misleading, or illegal information.
Publishing content contrary to regulations, public morals, or the rights of others.
Violating intellectual property rights.
Collecting users' or merchants' data without authorization or legal basis.
Sending spam messages or engaging in harassing or fraudulent practices.
Misusing offers, coupons, or discounts.
Creating multiple accounts with the intent of circumventing restrictions, laws, or commissions.
Manipulating ratings, reviews, product rankings, or creating fake orders or transactions.
Circumventing Dabrah’s commission or fees by transferring or completing a transaction outside the platform after meeting or accessing the other party through Dabrah, if the transaction is of a type Dabrah intends to be completed through it.
Misusing refund requests, disputes, or payment methods with the intent of achieving an illicit benefit.
Automatically extracting, copying, archiving, or reusing platform data without authorization, including scraping.
Article (30): Platform Abuse
The user, merchant, or any third party is prohibited from using the platform in a way that disrupts, slows down, or affects its efficiency or security.
Attempting to bypass, disable, or test the platform's security measures without prior written consent is prohibited.
The use of unauthorized software, bots, scripts, or automated means to access, extract, analyze, or reuse platform data is forbidden.
Creating fake accounts, orders, operations, or ratings is strictly forbidden.
Using the platform to harm any user, merchant, or supplier, or to compete unfairly is prohibited.
The platform may take all necessary technical and legal actions to prevent or mitigate any abuse.
Chapter Seven: Merchant Obligations
Article (31): Merchant Capacity
The merchant acknowledges holding the necessary legal capacity, licenses, and permits to practice the commercial activity they offer via the platform.
The merchant is required to maintain the validity of their commercial registration, licenses, certificates, and permits throughout the period of their platform usage.
The platform may request any documents proving the merchant's capacity or activity at any time.
The merchant alone bears any legal or financial liability arising from conducting business without the necessary license or permit.
Article (32): General Obligations of the Merchant
The merchant must commit to the following:
Displaying products or services that are legal and permitted for trading.
Complying with all applicable laws and regulations.
Respecting customer and consumer rights.
Dealing in good faith.
Not exploiting the platform for any illegal activity.
Complying with the platform's approved and announced policies.
Paying platform dues, fees, and commissions without delay.
Committing to product safety and proper storage, taking into account production and expiration dates, and preservation and transportation requirements.
Notifying Dabrah immediately about any unsafe, defective product, or one subject to a market recall or withdrawal.
Adhering to tax requirements, invoices, licenses, and any legal requirements related to their activity or products.
Article (33): Products and Services
The merchant guarantees the accuracy of all data pertaining to the displayed products or services.
They commit that prices, specifications, images, quantities, stock status, and expiration dates—where applicable—match reality.
The merchant bears responsibility for any material difference between the advertised product and the product delivered to the buyer.
Displaying prohibited, counterfeit, illegal, or expired products is strictly forbidden.
The platform may remove or suspend any product that violates this agreement or regulations, without this resulting in the transfer of product liability to Dabrah.
The merchant bears responsibility for storing, keeping, and transporting the product under appropriate conditions until it is delivered to the buyer.
Article (34): Prices and Offers
The merchant must enter prices correctly and accurately.
The merchant is responsible for any pricing error resulting from their data entry.
If a technical error from the platform affects the price, the platform may take necessary measures to correct it per regulations.
Advertising fake or misleading discounts or offers is prohibited.
The merchant must honor the conditions, prices, duration, and quantity announced in the offer as per regulations.
The platform assumes no liability for the merchant’s error regarding price or offer details.
Article (35): Flash Offers and Near-Expiration Products
The merchant may create discounted, limited-time offers to clear stock, including items approaching their expiration date, as long as their sale and trade are legally permitted.
Depending on the product’s nature, the offer must clearly include the following information:
Product name and description.
Available quantity.
Original price.
Price after discount.
Offer duration.
The correct expiration date, if the product has a shelf life.
Any material information or warnings impacting the purchase decision.
The merchant remains fully liable for the product’s safety, suitability for consumption or use, and regulatory compliance up until sale or delivery.
Displaying or selling an expired product, unfit for consumption, or prohibited from trade is strictly forbidden.
Dabrah may send notifications to users or store followers regarding these offers in line with their preferences and regulations.
Dabrah's role is strictly limited to providing the technical means to publish the offer, send it to users, and manage the electronic transaction; it does not act as the producer or seller of the commodity.
The merchant bears liability for any loss or claim resulting from providing false information concerning validity or product safety.
Article (36): Regulatory Compliance
The merchant must comply with all laws, regulations, and instructions issued by competent authorities related to their business, including commercial, zakat, tax, customs, consumer protection, and other regulatory laws.
The merchant must not use the platform for money laundering, terrorism financing, fraud, illegal trade, or any prohibited activity.
The platform may suspend or terminate the merchant’s account upon a violation, reasonable suspicion, or based on a request from a competent authority.
Dabrah may request any necessary documents or information for verification and compliance purposes.
Chapter Eight: Content and Advertisements
Article (37): Content Ownership
The user or merchant retains ownership of the content they create.
The user or merchant grants Dabrah a non-exclusive, sublicensable license to the extent needed to operate the platform, display content, provide services, and promote offers and stores within the Dabrah ecosystem.
Dabrah's use of the content is restricted to legitimate purposes related to its services, operations, and development in accordance with this agreement and the privacy policy.
The license expires regarding deleted content within a reasonable time post-deletion, with the exception of retaining copies necessary for backups, compliance, evidence, or rights protection per regulations.
Article (38): Prohibited Content
It is prohibited to publish, upload, or share any content that includes, for example:
False or misleading information.
Infringement of intellectual property rights.
Third-party personal data without legal justification.
Malware or malicious code.
Content involving fraud, deception, or illegal activity.
Materials or products banned by law.
Any content that may harm the platform or its users.
Any content contrary to regulations or public morals. The platform may remove, restrict, or suspend the account associated with such content if there are reasonable grounds showing a violation.
Article (39): Ratings and Comments
Users may rate stores, products, and services when the platform permits.
Ratings must reflect a real experience and must not contain misleading, offensive, or legally violating information.
Buying, selling, manipulating ratings, or creating fake reviews is prohibited.
The platform may remove any rating or comment if proven to violate this agreement, regulations, or if manipulation is detected.
The platform does not bear responsibility for the personal opinions published by users, while reserving the right to take necessary action regarding violating content.
Chapter Nine: Intellectual Property and Technological Rights
Article (40): Ownership of the Dabrah Platform
The Dabrah platform, along with its associated applications, websites, software, systems, databases, designs, interfaces, visual identity, technologies, tools, services, and technical components, are the exclusive property of Dabrah or its licensors, and are protected under the applicable regulations in Saudi Arabia and relevant international agreements.
Using the platform does not transfer any intellectual property rights to the user, merchant, or any third party.
All rights not expressly granted under this agreement remain reserved to Dabrah.
Article (41): Trademarks
The word "Dabrah", its logo, visual identity, trade names, and names of its services and products are trademarks or commercial rights owned or licensed to Dabrah.
It is forbidden to use any trademark belonging to Dabrah, or any similar mark that may lead to confusion or imply a relationship, endorsement, or partnership without prior written consent.
Dabrah may take the necessary legal measures to protect its trademarks.
Article (42): Software and Systems
All source codes, systems, applications, interfaces, management tools, and electronic services developed or owned by Dabrah are its protected technological assets.
Copying, modifying, translating, decompiling, reverse-engineering, or attempting to extract the source code of any part of the platform is strictly prohibited unless explicitly permitted by an applicable law.
No part of the software or services may be reproduced, sold, licensed, leased, or distributed without prior written consent from Dabrah.
Article (43): Databases
The platform’s databases, including product data, stores, offers, statistics, rankings, and transaction logs, are protected assets of Dabrah, subject to the rights of data subjects regarding personal data and intellectual property rights of user-created content.
Extracting, copying, or reusing any substantial part of the databases, or using them to create a competing database or similar service, is prohibited.
Collecting data using automated, software, or technical means without prior written approval is prohibited.
Article (44): Algorithms and Artificial Intelligence
The algorithms, search, ranking, recommendation, and analytical engines, as well as AI technologies and technical tools used within Dabrah, are trade secrets and technological assets owned or licensed to it.
Attempting to analyze these systems, discover their mechanisms, imitate, reconstruct them, or use them to develop competing services is prohibited.
Attempting to discover or manipulate the factors influencing the ranking of stores, products, offers, search results, or recommendations to gain an unfair advantage is prohibited.
Data, outputs, or Dabrah content may not be used to train an external AI model or a competing machine learning system without prior written consent from Dabrah.
Article (45): Analytical and Statistical Data
Dabrah may generate reports, statistics, and analytics based on data resulting from the platform’s usage, while adhering to personal data protection regulations.
Dabrah may use aggregated or anonymized analytical data to improve its services and products, prepare studies, measure performance, plan, and develop.
When sharing or utilizing analytical data for commercial or research purposes, it must be processed in an aggregated or anonymized manner where legally required, ensuring no individual is identified.
The user or merchant holds no independent ownership right over aggregated reports or analytics generated by Dabrah through its systems, without prejudice to their legal rights regarding their personal data.
Article (46): Trade Secrets
Platform users are bound to maintain the confidentiality of any undisclosed information they acquire due to their use of the platform, whenever its nature or circumstances of disclosure designate it as a trade secret.
Exploiting the trade secrets of Dabrah, or any user or merchant, for an unlawful personal or commercial benefit or to harm third parties is prohibited.
The obligation to preserve trade secrets continues even after the termination of the relationship with the platform, to the extent defined by regulations.
Article (47): Limited License to Use the Platform
Dabrah grants the user a personal, limited, non-exclusive, non-transferable license to use the platform and its services in accordance with this agreement.
The license is restricted to the legitimate use of services and does not grant the user the right to copy, modify, resell, or exploit any part of the platform, software, or technology beyond authorized use.
The license automatically terminates upon account termination or the expiration of the user's right to use the platform.
This license must not be construed as granting the user any intellectual property rights in Dabrah or its technologies.
Article (48): Reporting Intellectual Property Infringements
Any person claiming an infringement of their intellectual property rights within the platform may submit a report to Dabrah supported by information and documents proving the claimed right.
Dabrah may temporarily suspend or remove the contested content if it finds reasonable grounds to do so pending verification, which does not constitute an admission by it of the claim’s validity.
The platform may request additional information or documents from the reporter or the other party.
Dabrah reserves the right to take appropriate measures to protect its rights and the rights of others, including content removal, restricting access to it, or suspending the account upon confirmation of the violation.
Dabrah does not bear responsibility for passing final judgment on the ownership of the disputed right, and parties may refer to competent authorities per regulations.
Chapter Ten: Data Protection and Privacy
Article (49): General Principles of Data Processing
Dabrah is committed to collecting, processing, using, and retaining personal data in accordance with applicable regulations in Saudi Arabia, specifically regulations and bylaws concerning personal data protection.
The platform adheres to principles of lawfulness, transparency, accuracy, data minimization, purpose limitation, and information security, and shall not retain data longer than dictated by legitimate purposes or legal requirements.
Personal data is only processed for purposes related to operating the platform, providing and improving its services, complying with regulations, or based on the data subject's consent when such consent is legally mandated.
The user is obligated to review Dabrah's privacy policy, which is considered an integral part of this agreement.
Article (50): Data That May Be Collected The platform may collect and process data necessary to provide services, depending on the nature of use, including for example:
Identity data.
Name.
Mobile number.
Email.
Account data.
Commercial activity data.
Commercial register data.
Billing data.
Tax data.
Financial transaction data.
Device data.
IP Address.
Geolocation data (when enabled by the user or required for a specific service).
Usage data.
Login and logout logs.
Technical support data.
Communication data.
Ads and offers data.
Subscription data.
Any other data necessary for service provision or compliance, collected and used strictly within necessary limits.
Article (51): Purposes of Data Processing Dabrah may use data for the following purposes:
Creating and managing accounts.
Identity verification.
Executing and managing operations and transactions.
Processing payments and settlements.
Providing subscription services.
Operating technical services.
Combating fraud and misuse.
Detecting suspicious activities.
Developing and improving services.
Enhancing user experience.
Sending necessary notifications and alerts.
Providing technical support and customer service.
Preparing aggregated or anonymized statistics and analytics.
Complying with laws, regulations, and requests from competent authorities.
Protecting the rights of the platform and users.
Preventing and combating security breaches and harmful activities.
Any other legitimate purpose consistent with the nature of the service and applicable laws.
Article (52): Data Sharing
Dabrah does not sell users' personal data as an independent commodity.
The platform may share data—to the necessary extent and for legitimate purposes—with: payment service providers, cloud hosting providers, messaging/notification providers, identity verification service providers, analytics providers, cybersecurity providers, competent government authorities, judicial or regulatory authorities when legally required, and transaction parties whose execution requires providing information.
Dabrah undertakes that data sharing remains within necessary limits to achieve legitimate purposes and comply with laws and the Privacy Policy.
No receiving party may use data received from Dabrah for unauthorized independent purposes or exceed the scope of sharing when bound by a contractual or legal obligation.
Article (53): Data Retention
The platform retains data for the duration necessary to achieve collection purposes or as required by applicable laws.
Data may be retained after account closure if necessary for: legal compliance, fulfilling existing legal/contractual obligations, protecting platform or user rights, resolving disputes, combating fraud, proving/executing prior transactions, or executing orders from competent authorities.
Upon purpose expiration and end of statutory retention periods, the platform deletes, destroys, or anonymizes data in accordance with regulations and its technical policies.
Article (54): Rights of Data Subjects Data subjects have the right, within legal limits, to enjoy the following rights:
The right to be informed about how their data is collected and processed.
The right to access their data.
The right to request correction or completion of inaccurate data.
The right to request data updates.
The right to request data destruction or deletion where legally permissible.
The right to withdraw consent if processing is based on consent and withdrawal is legally permissible.
The right to lodge a complaint regarding data processing.
Any other rights granted by law to the data subject. The platform may verify the applicant's identity before executing any request related to data.
Article (55): Data Transfer
Data may be transferred or processed inside or outside the Kingdom if necessary to provide the service, operate the platform, or utilize technical/cloud service providers, while complying with regulatory controls regarding data transfer.
Dabrah takes appropriate measures to protect data when transferred or processed by external parties.
Data shall not be transferred abroad in violation of regulations or beyond the legitimate purpose of processing.
Article (56): Information Security
Dabrah undertakes to implement appropriate security, technological, and administrative measures according to the nature of data and processing risks.
These measures may include (as needed): access controls, secure authentication, encryption, security monitoring, backups, vulnerability management, audit logs, permissions management, and an incident response plan.
The user agrees to maintain the confidentiality of account login credentials and prevent unauthorized access.
The platform does not guarantee absolute immunity from security incidents, but takes reasonable and appropriate measures in accordance with its activity and applicable laws.
Article (57): Cookies
The platform may use cookies and similar technologies to improve user experience, analyze performance, and operate certain features/services.
The user may manage cookie settings through their browser or device where available, recognizing that disabling some cookies may affect service performance.
Details regarding cookie usage are subject to the platform's Privacy Policy or Cookie Policy.
Article (58): Data Incident Reporting
In the event of a security incident affecting personal data security, Dabrah takes appropriate steps to contain it, assess impacts, and mitigate damages.
If regulations require notifying competent authorities or data subjects, Dabrah commits to doing so in accordance with statutory requirements.
The occurrence of a security incident alone does not constitute proof of negligence by the platform provided it proves implementation of appropriate security and organizational measures according to regulations.
PART ELEVEN: CYBERSECURITY AND SYSTEM PROTECTION
Article (59): Protection of Technical Infrastructure
Dabrah owns and manages a technical infrastructure aimed at providing a secure and reliable electronic environment for users.
The platform may update, modify, or replace any system, technical infrastructure, or security protection means whenever deemed necessary for platform security or service continuity.
Any technical update/modification obligates the user to comply with new technical versions/requirements to continue using the service.
Article (60): Authorized Technical Use Use of the platform is restricted to officially provided channels by Dabrah. Any user, merchant, or third party is prohibited from:
Using unauthorized means to access platform services.
Bypassing, disabling, or attempting to bypass protection or verification systems.
Attempting unauthorized access to internal data or systems.
Using tools to scan or test security vulnerabilities without prior written permission.
Interfering with the operation of the platform, its services, networks, or servers.
Causing an abnormal technical load/strain aimed at affecting platform performance.
Article (61): Automated Software (Bots)
The use of bots, automated programs, automation tools, scripts, emulation software, or similar means to access/use the platform without prior written consent is prohibited.
Prohibition includes, for example: automated account creation, sending automated requests, data harvesting, content copying, price/product/offer monitoring, automated ratings, automated purchasing, and bypassing usage limits.
The platform may suspend or cancel any account using such means, reserving its right to take appropriate legal action.
Article (62): Data Scraping
Extracting, collecting, copying, archiving, or reusing any data/content from the platform using automated/software means for commercial reuse or building a competing database/service is prohibited.
This includes: product pages, store data, prices, images, ratings, reviews, customer data, statistical data, search results, product rankings, and offer data.
This prohibition does not apply to cases expressly permitted or officially agreed upon in writing with Dabrah.
The platform may use technical measures to prevent or detect unauthorized automated scraping.
Article (63): Reverse Engineering Any user or entity is prohibited from:
Reverse engineering the platform or any part of it.
Attempting to extract source code.
Analyzing internal protocols to imitate the service.
Decrypting or bypassing technical protection measures.
Creating a duplicate/derivative version of the platform using improperly obtained information. This clause does not prejudice any express rights granted under applicable law.
Article (64): Application Programming Interfaces (APIs)
If Dabrah provides APIs in the future, they must be used exclusively in accordance with the agreement and associated technical policies/instructions.
Using APIs beyond the technical or contractual limits specified by Dabrah is prohibited.
The platform may suspend or revoke any API Key in case of misuse or breach of agreement.
Sharing access keys with unauthorized third parties is prohibited.
Dabrah may impose usage limits, fees, or special security requirements for API use.
Article (65): Security Vulnerabilities
Dabrah encourages responsible reporting of discovered security vulnerabilities.
The reporter undertakes not to exploit the vulnerability, access others' data, disrupt services, or publish details before giving Dabrah sufficient opportunity to remediate it.
The platform may adopt a responsible disclosure or bug bounty program under a separate policy if launched in the future.
Finding a vulnerability does not constitute a license to use or exploit it.
Article (66): Cybersecurity The platform may take all necessary measures to protect its systems, including: monitoring technical activities, detecting cyberattacks, blocking suspicious IP addresses, suspending high-risk accounts, requiring additional verification, logging security events, restricting suspicious use, cooperating with competent authorities, and using artificial intelligence or automated systems to detect risks/suspicious activities. The platform undertakes to respect regulations and user rights while exercising these powers.
PART TWELVE: ARTIFICIAL INTELLIGENCE AND ALGORITHMS
Article (67): Use of Artificial Intelligence
Dabrah may use artificial intelligence and machine learning to improve services, including: ranking results, analyzing data, detecting fraud, providing recommendations, enhancing user experience, detecting violating content, supporting customer service, and enhancing platform performance.
AI outputs do not constitute an absolute guarantee of accuracy in all cases; users must exercise due diligence when relying on outputs/recommendations.
Dabrah may update or change applied models/tools as needed to enhance performance, security, or service.
Article (68): Protection of Algorithms
All algorithms and recommendation/ranking/analysis engines used in the platform are technical assets owned by or licensed to Dabrah.
Attempting to analyze, reconstruct, imitate, or circumvent them for exploitation or developing competing services is prohibited.
Users or merchants may not take actions intended to unlawfully influence ranking/visibility within the platform.
Using fake reviews, artificial orders, multiple accounts, or any other means to influence algorithms is prohibited.
Article (69): Training AI Models
Any user, merchant, or third party is prohibited from using Dabrah's data, content, outputs, databases, or search results to train, improve, or develop any AI or machine learning model without prior written consent from Dabrah.
This prohibition includes direct, indirect, or automated data collection.
Dabrah may not use personally identifiable data to train general/independent AI models outside operating/improving the platform unless based on a legitimate legal basis and in compliance with the Privacy Policy and applicable laws.
Dabrah may use aggregated/anonymized data to develop and improve its systems, models, and services when compliant with applicable laws.
Article (70): Analytical Data Generated by Smart Systems
The platform may generate aggregated/anonymized data, analytics, and statistics derived from service usage, in compliance with applicable laws.
Analytical models, aggregated reports, and statistical tools generated by Dabrah are assets owned by the platform, without prejudice to the rights of personal data subjects.
Such analytics may be used to: improve service, study usage behavior, enhance offers, develop new services, measure performance, develop fraud detection systems, develop search/recommendation engines, and prepare internal/commercial anonymized reports.
This article does not grant Dabrah the right to sell personally identifiable data or use it outside the scope of regulations and Privacy Policy.
PART THIRTEEN: LIABILITY, INDEMNIFICATION, AND FORCE MAJEURE
Article (71): Scope of Platform's Role
Dabrah operates as a technical electronic platform connecting users, merchants, and suppliers, enabling them to display products/services, conduct transactions, and benefit from platform services.
Unless expressly stated otherwise, Dabrah is not a seller, manufacturer, or supplier of products displayed by merchants, and product ownership does not transfer to it merely by display or sale on the platform.
The relationship regarding product quality, safety, compliance with specifications, and validity is between buyer and seller, without prejudice to Dabrah's statutory responsibilities under mandatory laws.
No provision in this agreement shall be construed as waiving Dabrah from liability that cannot be legally waived under applicable law.
Article (72): Limitations of Platform Liability
Dabrah bears no liability for damages or losses directly resulting from acts of the user, merchant, supplier, or third party, provided Dabrah did not cause them and is not legally responsible for them.
Dabrah bears no liability for product quality, safety, compliance with specifications, or accuracy of data provided by merchants, except within legal boundaries.
Dabrah bears no liability for disputes arising between transaction parties regarding products, services, delivery, payment, or returns, while retaining its right to provide dispute management assistance tools.
Limitations of liability do not include obligations that cannot be excluded or restricted under Saudi Arabian laws.
Article (73): Disclaimer
Dabrah does not guarantee the accuracy, completeness, or updates of all information, ratings, reviews, or offers published if provided by users, merchants, or third parties.
No content, advertisement, rating, ranking, or recommendation constitutes an endorsement or approval by Dabrah unless expressly stated otherwise.
Dabrah bears no liability for user decisions based on information/content provided by users or merchants.
Disclaimers do not apply to the extent regulations prevent exclusion or limitation of liability in a specific case.
Article (74): Indemnification
The user, merchant, or supplier undertakes to indemnify Dabrah—within legal limits—against any claims, losses, damages, fines, costs, or reasonable expenses arising from: breach of agreement, violation of Saudi Arabian laws, infringement of third-party rights, publishing unlawful content, providing false/misleading information, platform misuse, payment fraud/misuse, or intellectual property infringement.
Indemnification includes—within legal limits—court costs, attorney fees, and reasonable defense expenses.
Indemnification does not apply to damages resulting from Dabrah's error or legal violation to the extent its responsibility is established.
Article (75): Force Majeure
The platform bears no liability for any delay or failure to fulfill obligations resulting from force majeure or circumstances beyond reasonable control.
Force majeure includes (without limitation): natural disasters, fires, floods, epidemics, wars, civil unrest, government decisions, widespread communications/internet/power outages, unpreventable widespread cyberattacks, and similar unexpected and unavoidable circumstances.
If force majeure materially affects service provision for an extended period, the platform may suspend, modify, or terminate the service as needed, considering applicable laws and user rights.
PART FOURTEEN: COMPLAINTS AND DISPUTE RESOLUTION
Article (76): Complaints
Dabrah provides appropriate means to receive complaints, inquiries, and reports regarding platform usage.
Complainant undertakes to provide accurate and sufficient information enabling the platform to study the complaint.
The platform may request additional documents/information as needed.
The platform studies complaints within a reasonable timeframe and may communicate with transaction parties or take temporary measures if necessary under regulations.
Article (77): Dispute Resolution
Dabrah encourages transaction parties to attempt amicable dispute resolution before resorting to judicial authorities.
The platform may optionally provide tools/services to assist in dispute resolution, which does not constitute admission of liability regarding the subject of dispute.
In case of failed amicable settlement, each party may resort to competent judicial/governmental authorities under applicable law.
Amicable settlement procedures do not prevent any party from taking urgent/precautionary measures when legally permissible.
Article (78): Electronic Evidence
The user acknowledges that electronic records and data of the platform constitute proof in evidence under applicable laws.
Electronic evidence includes, for example: login logs, transaction logs, payment records, email, notifications, system logs, verification records, and any other legally retained electronic record.
This article does not prevent any party from challenging evidence or proving otherwise according to applicable procedures and laws.
Article (79): Applicable Law
This agreement shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
Relevant legal provisions shall apply, including e-commerce, personal data protection, electronic transactions, consumer protection, and others based on the nature of the service/transaction.
If any provision in this agreement conflicts with a mandatory legal provision, the mandatory legal provision shall apply to the extent of conflict.
Article (80): Judicial Jurisdiction
Subject to mandatory statutory jurisdiction, competent courts in the city of Riyadh, Kingdom of Saudi Arabia, shall have jurisdiction over disputes arising from or related to this agreement, unless parties agree in writing on a legally permissible alternative.
This does not prevent Dabrah from resorting to any competent authority or taking precautionary/urgent action to protect its rights, systems, or intellectual property when legally permissible.
PART FIFTEEN: FINAL PROVISIONS
Article (81): Notices
Dabrah may send notices regarding service, account, operations, subscriptions, modifications, or legal matters via email, SMS, in-app notifications, or any communication means provided by the user.
A notice takes effect from the date sent to registered contact info, unless proven otherwise or law dictates otherwise.
User commits to updating contact information; platform bears no liability for unreceived notices due to inaccurate/outdated information.
Marketing/promotional messages are subject to legal consent and opt-out options.
Article (82): Assignment and Transfer of Rights
User/merchant may not assign or transfer rights or obligations under this agreement to third parties without prior written consent from Dabrah, if required by the nature of the right/obligation.
Dabrah may transfer/assign its rights and obligations under this agreement to a subsidiary, affiliate, legal successor, or as a result of merger, acquisition, or restructuring, in accordance with regulations and without prejudice to statutory rights of users.
Article (83): Severability If a competent judicial authority or applicable law determines any provision of this agreement to be invalid or unenforceable, such determination shall not affect the validity and enforceability of remaining provisions, which shall remain in full force and effect, and the affected provision shall be treated within legally permissible limits.
Article (84): Non-Waiver Dabrah's failure, delay, or leniency in exercising any right or enforcing any provision in this agreement does not constitute a waiver of such right and does not prevent its subsequent exercise in accordance with regulations.
Article (85): Survival of Certain Obligations Provisions whose nature requires continuity shall remain in effect after account termination or end of contractual relationship, including (as applicable): intellectual property rights, confidentiality, data protection, indemnification, liability, dispute resolution, electronic evidence, and rights/obligations arising prior to agreement termination.
Article (86): Electronic Records
Dabrah retains electronic records of platform usage and transactions for the period specified by law or to the extent required to protect its rights.
Such records may be used to prove transactions, comply with legal requests, or protect parties' rights.
Processing of any personal data within these records is subject to the Privacy Policy and relevant regulations.
Article (87): Audit and Compliance
Dabrah may, based on reasonable grounds, review/verify accounts, activities, or transactions to ensure compliance with this agreement and regulations.
User/merchant agrees to cooperate with the platform within the scope of verification, without prejudice to statutory rights.
Documents proving identity, commercial activity, source of specific transactions, or any information may be requested when required by law for compliance or fraud prevention.
Article (88): Language
This agreement was drafted in Arabic, and the Arabic version shall be the binding reference for interpretation or execution.
Any translation provided by the platform is for guidance purposes only; in case of conflict, the Arabic text prevails unless law dictates otherwise.
Article (89): Entire Agreement This agreement, together with all policies and agreements referenced herein and published on the platform, constitutes the entire agreement between Dabrah and the user regarding platform services, superseding any prior understandings or agreements within its scope.
Article (90): Entry into Force
This agreement enters into force from the date published on Dabrah or the date accepted by the user, whichever is earlier based on service nature.
Continued use of the platform after entry into force or modification constitutes acceptance, provided user is notified of material changes as required by law, with reasonable opportunity to review prior to entry into force if legally required.
PART SIXTEEN: SPECIAL PROVISIONS FOR DABRAH PLATFORM
Article (91): Business-to-Business Sales (B2B)
The platform enables merchants to sell products/services to one another; this agreement applies unless special terms are specified.
Each merchant remains responsible for legal obligations related to their activity, including invoices, taxes, and licenses.
Seller agrees to correctly enter product description, price, quantity, condition, and expiration date (when applicable).
Buyer bears responsibility for verifying product suitability for business needs before purchase.
Dabrah does not become a seller of the product merely by transaction completion, unless expressly announced as a seller in a specific transaction.
Dabrah may charge fees/commissions on B2B transactions according to the fee schedule announced to users.
Article (92): Paid Advertisements
Merchant may purchase advertising services to increase store/product/offer visibility within the platform.
Purchasing ads does not guarantee sales, specific number of views/visits/followers, or specific commercial results unless expressly guaranteed in the service.
Dabrah determines display/ranking mechanisms for ads according to its commercial and technical standards.
Paid/sponsored ads must be clearly distinguished from organic results when legally required or if offer nature might mislead users into assuming organic/free placement.
Advertising prohibited, illegal, or misleading products/services is prohibited.
Advertiser bears responsibility for ad content accuracy and owning necessary rights to images, trademarks, and embedded content.
Article (93): Follow and Notification System
User may follow any store within the platform.
Store may send notifications/offers to followers via platform tools, respecting user preferences and regulations.
The follow system may be used for urgent/limited offer notifications, including clearance or near-expiry items, provided sale is legally permissible.
Offer notifications must contain accurate and clear information regarding offer, duration, and essential terms.
User may unfollow store or stop promotional messages per available options on the platform.
Dabrah may limit number/timing of notifications to prevent disturbance or service misuse.
Article (94): Subscriptions and Commissions
Dabrah adopts an operational model combining periodic subscriptions, transaction commissions, and specific service fees.
Applicable fees/commissions are displayed to user/merchant before subscription or transaction execution based on service nature.
Dabrah may modify subscription fees/commissions after giving users reasonable prior notice before entry into force per regulations, without retroactive application on completed transactions.
Dabrah may apply different fees based on package, service type, transaction volume, or add-ons chosen by merchant, subject to clear disclosure prior to merchant commitment.
Dabrah's fees are excluded—unless stated otherwise—from any taxes, government fees, or third-party fees.
Merchant bears responsibility for taxes, invoices, and financial obligations linked to their activity, while Dabrah bears responsibility for tax obligations related to fees/commissions it collects as operating entity.
Upon subscription cancellation, declared subscription/refund policy applies, considering statutory rights.
Article (95): Future Services
Dabrah may launch new technical services, features, or products, including e-wallets, APIs, AI tools, advertising, or analytical services.
New services may be subject to independent additional terms, fees, or agreements.
Essential terms and fees associated with new services are clarified prior to user subscription/use when service is optional and paid.
Launching a new service does not automatically mandate user subscription or fee payment unless requested or agreed upon, except operational/security updates necessary for platform function that do not constitute independent paid services.
ADDITIONAL GENERAL PROVISIONS
Content posted by users/merchants does not represent Dabrah's view, and the publisher bears legal responsibility under regulations.
Users must be at least 18 years old, unless regulations permit otherwise based on service nature.
Users and merchants bear responsibility for their content and accuracy of information provided.
All merchant/user content (images/information) displayed on Dabrah remains subject to rights of owners and may not be used outside authorized purposes.
User may request account closure per available procedures, considering required statutory data/transaction retention periods.
Using Dabrah constitutes agreement to terms, Privacy Policy, and associated service policies.
Dabrah is not a party to disputes concerning product quality, compliance, or safety in sales conducted via platform, without prejudice to legal liabilities falling on Dabrah.
Users/merchants commit to providing true and accurate data; platform reserves right to suspend account upon false information or verification failure.
Dabrah reserves right to suspend/delete any user/merchant account upon legitimate grounds (e.g., violation of laws/agreement, fraud, misuse), without prejudice to financial rights owed to any party.
Dabrah bears no liability for service interruptions due to causes beyond reasonable control, while committing to appropriate measures to restore service.
In financial disputes regarding Dabrah operations, platform may assist in dispute management per declared policies without becoming a primary party to dispute.
Subscriptions renew per subscription model and renewal terms displayed to user.
Merchant acknowledges that offers, prices, and products displayed must comply with Saudi Arabian laws or laws of future markets Dabrah permits operating in.
Platform reserves right to delete/suspend any ad, product, or store upon proven violation of laws or platform terms or upon order from competent authority.
Store follow feature permits communication/notifications per user preferences and regulations.
Platform reserves right to send service messages/notifications; marketing messages are subject to statutory requirements and approvals.
Dabrah bears no liability for offers published outside platform or not issued/approved via its systems.
Dabrah reserves right to terminate activity entirely/partially or stop a specific service, with reasonable notice to users when possible and liquidating existing rights/obligations per regulations.
All prices, subscriptions, ads, commissions, and fees are subject to future modification, subject to disclosure prior to application per this agreement and regulations.
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